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Shipping Guidelines

Orders are processed the same day they are received. Standard orders typically ship within 7-10 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.

Most large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight. You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.

Picking a Delivery Method

By ordering from Game Room Shop and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. The following shipping options are available for most products sold. (See Brand Specific Delivery Options below for exclusions).

Free Curbside Delivery: $0 (on orders $100+*, for a limited time) 

We currently offer free curbside delivery on most freight orders within the contiguous United States. Like it sounds, the delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. He may choose to (or not) at his own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.

If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.

*Orders under $100 will be charged a $14.95 Ground shipping rate

Curbside Liftgate Delivery: $159 per shipment

You may order liftgate service at the time of purchase or after by clicking here. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.

Front Door/Garage Delivery: $267 per shipment

The driver will remove the item from the truck and place it by your front door or to your garage door. It is your responsibility to then move the item inside. 

Inside Delivery (Room of Choice): Price varies per product

With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice.

White Glove Delivery: Price varies per product

In addition to combining the services above, White Glove Delivery also includes professional installation and set up of your order.

Depending on the item and your location, this service may require 2 separate appointments. One for delivery & another for installation.

Please read our White Glove Delivery & Installation Guide for details.

For all delivery methods, the following exceptions will incur an additional fee:

• Stairs
• Unconventional Entrance (Window, Basement, Bilco)
• Destination 100+ feet from your doorway
• Request to schedule on a weekend or holiday
• "Remote" Location (rugged mountain roads, islands, resorts, rural locales, or highly congested areas.)
• Delivery outside the contiguous United States 

Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.

All shipping rates are per shipment. Additional costs will apply if your order contains multiple items shipping from from different vendors.

Ask us for recommendations to save! If you already placed your order, we will request your approval of any additional charges before proceeding.

Oversized Items with Shipping Upgrades:

Further reading:
10 Important Facts That You Should Know About Led ...

Contact us to discuss your requirements of LED Philips street light. Our experienced sales team can help you identify the options that best suit your needs.

 

Amidst the recent surge in shipping freight charges, our commitment to offering cost-effective solutions remains unwavering. Prioritizing affordable shipping upgrades, your proactive approach significantly contributes to the continuity of these services

For products exceeding 85 inches in length, take advantage of the convenience offered by our available shipping upgrades.

When selecting delivery upgrade methods like Liftgate Service or Front Door / Garage Delivery, kindly ensure the presence of 2 to 3 individuals to assist the freight courier in unloading the item from the truck.

By choosing these upgrades, you acknowledge your responsibility for providing assistance during the unloading process. Your cooperation is genuinely appreciated.

Brand Exception

VPCabs:

Shipping Fees and Options:

• Shipping fees for VPCabs products will be applied at checkout. Choose from the following shipping methods:

Shipping Methods

USA (Mainland)

Hawaii & Alaska

Canada

International

Curbside Delivery + Liftgate Service: Driver Removes From Truck To Your Curb $420 $800 $600 $1,200 Threshold Delivery: Freight Driver Removes From Truck To Your Door or Garage $800 N/A N/A N/A

Room Of Choice & Installation: Freight Driver Delivers. Installer Moves to Room of Choice & Installs

(Contact Us N/A N/A N/A

 

NOTE: The fixed rates listed above are applicable to most orders. Surcharges may be applied in cases of remote locations, limited access, etc. If you believe these conditions may apply to your order, kindly contact us for a personalized quote.

Schedule Delivery Date

As soon as you place your order, we'll send you an order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check item, billing, shipping, delivery, and contact information. 

You will also receive a reminder to add liftgate service to your order. If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately. 

Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information. 

The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. 

Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping progress are outside the purview of Game Room Shop. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gilautomation.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@gilautomation.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more Philips LED Street Lighting distributorinformation, please contact us. We will provide professional answers.